Contact

We’d love to hear your experiences and ideas

Can’t figure it out completely and have questions that are holding you back? Take a look at the frequently asked questions on this page where you can find detailed answers by topic to help solve your problems. Do you have specific questions about your items or credit? Feel free to contact your local store directly via the email address with your city name at appelenei.nl. If you prefer to contact us by phone, check your store’s phone numbers on our website for quick and direct communication. For other questions or matters you’d like to discuss, you can use the email form below. Our team is ready to help and aims to answer your question within two business days.

Frequently Asked Questions

Can I bring in items anytime?

Yes, you don't need an appointment to bring in items. You can simply walk in with the clothes you want to sell during store hours. Sometimes we might be at full capacity. To avoid a wasted trip, you can always call ahead.

What can I bring in? And does this apply to all stores?

We sell women's and men's clothing*, shoes, bags, and accessories. Trendy and modern items no more than two seasons old. Bring us your former favorites, but please leave bulk lots of old clothing at home. We can only accept clean items in perfect condition.

*Appel & Ei Doesburg sells women's clothing only

Can I bring in new clothing or bulk lots?

Yes, you can also bring in new clothing for sale. For large clothing lots, please contact us at: 030 307 92 67.
Please note! We prefer to take over store overstock when it's from previous seasons or from bankruptcies, but we don't buy directly. Through our sales method (consignment), you'll get a better price than the average buyer offers. We only look for clothing from better brands.

When can I bring in my summer/winter clothing?

Spring and summer: February 1 through July 31

Fall and winter: August 1 through January 31

Which sizes can I bring in?

Women's clothing sizes 34 to 46
Men's clothing sizes S to XXL

Which brands can I bring in?

We generally only accept better brands, but items from Only, H&M, or Bershka can sometimes sell well too. Please avoid bringing clothing from Bristol, Scapino, Shein, Vogele, Tuunte, Miss Etam, or Promiss.

Which items are not suitable for sale?

Items such as lingerie, pajamas, socks, tights, maternity wear, wedding dresses, and similar items are not accepted.

How should I prepare the clothing for drop-off?

Always bring items washed and ironed. Pack them neatly folded in a sturdy bag/shopper, no shoe boxes, no suitcases, no crates, and no clothing on hangers. Include your name and customer number (if applicable) on the bag.

We never accept wrinkled clothing! We also don't accept clothing that's faded or has stains or holes. Clothing must look like new.

Do you sort through the clothing right away?

No, we'll review your clothing as soon as possible, but within two weeks at the latest. Suitable items will be priced and offered for sale in the store. If the clothing isn't accepted for sale, it needs to be picked up (unless it can go to charity). You'll receive an email with an overview once this is done.

What percentage do I receive from sold clothing?

You receive 40% of the selling price when your item sells. We handle the VAT on sold clothing.

How can I receive my accumulated credit?

Our system tracks all sales. You can collect your credit at any time or use it to choose new items in the store. We can also transfer your credit to your bank account, which you can request through your customer portal. Accumulated credit must be collected or used within 1 year.

How are the prices for my items determined?

The buying specialist at Appel & Ei determines product prices. We consider demand, supply, current trends, and condition. If you'd like to discuss the price of a specific item, that's fine. We'll work it out together. Experience shows that items priced too high won't sell. It is second-hand after all.

Can purchased clothing be exchanged?

Purchased clothing can be returned within 7 days to the store of purchase, provided the price tag is still attached. You can choose something else or we'll give you a store credit for the purchase amount.

Who is responsible for my consigned clothing?

We take the utmost care in presenting, selling, and securing your items. However, bringing in items is at your own risk. We cannot compensate for lost, stolen, or damaged items unless there is demonstrable negligence on our part.

What happens to my unsold consigned clothing?

During registration, you can indicate whether you want your clothing back or want to donate it to charity. If you prefer to have it back, that's no problem, but keep track of when you need to pick up the clothing. If you're late, it won't be possible to reclaim the clothing.

All stores support one or more charities. To learn more about the charities, check the store page or ask in the store.

Buy a gift card

Nice and unique gift cards are available at all Appel Ei stores. You can choose from amounts of 10, 20, 30, and 50 euros.

Using and redeeming gift cards

Our gift cards can only be used in the store where they were purchased. Unfortunately, it's currently not possible to redeem the cards at other stores.

About us and working together

Bringing in items

In 2010, Arda Palm moved to the beautiful Achterhoek region and enthusiastically opened a new Appel Ei store in Doetinchem. The joy that both she and her customers experience in the store is Arda’s main motivation for wanting to share this unique store concept with others. Her passion for creating a welcoming and inspiring shopping experience ensures that customers feel at home, which strengthens her motivation to expand the Appel Ei concept further.

Growing together

In 2013, the idea for an innovative franchise concept was born, which would form the basis for a new enterprise. This led to the establishment of the franchise organization in 2014, setting an ambitious plan in motion. With the arrival of passionate and motivated entrepreneurs, Appel Ei took shape and grew. Just a year later, seven stores had already opened, demonstrating the success and appeal of the concept and the collaboration within the network of franchisors and franchisees.

Entrepreneurship together

Our fresh and bright stores are clearly recognizable with the unique Appel Ei look. Here you can browse at your leisure, while the clothing is organized by color, making shopping pleasant and easy. Moreover, it’s a great opportunity to bring in the beautiful clothes you no longer wear, not only making space in your closet but also building up a nice savings. Looking for something unique and special to enrich your outfit? At the Golden Apples you’ll find exactly what you’re looking for.

Building together

All Appel Ei stores have been personally renovated and built up with dedication and care by the current owner and their team. Together with beloved family members, friends, and skilled specialists, we’ve worked with great passion and enthusiasm to create professional and welcoming stores that reflect our unique identity. In 2024, we proudly achieved 22 locations, including 18 franchise stores and 4 company-owned stores, all contributing to our growth and connection with the local community.

Give a gift card, but even better to receive one!

If you’re looking for a unique gift, discover your own gems at Appelenei. Give a sustainable gift and contribute to a better world by buying second-hand clothing. Whether you’re looking for a trendy outfit for a special occasion or want to enrich your wardrobe with special items, you’ll always find something that perfectly suits you.

Buy gift card
Nice and unique gift cards are available at all Appel Ei stores. You can choose from amounts of 10, 20, 30, and 50 euros.

Redeem and/or spend gift card
Our gift cards can only be used in the store where they were purchased. Unfortunately, it’s currently not possible to redeem the cards at other stores.